By using printing.uk or placing an order through our platform you agree to these terms. If you do not agree, please do not use our services.
1 About us
printing.uk is operated by Printinguk Limited, registered in England and Wales (company number 12191154), VAT number 335 5734 91. Registered address: [Registered address].
Contact: hello@printing.uk | +44 191 722 1547
2 Definitions
- “Platform” means the printing.uk website and marketplace services
- “Buyer” means any person or business requesting print quotes through the Platform
- “Supplier” means a print business listed on the Platform as a verified eco supplier
- “Designer” means a graphic designer or agency listed in the Designer Directory
- “Trade Member” means a Buyer with an approved trade account
- “Order” means a confirmed print order placed through the Platform
- “Services” means all services we provide through the Platform
3 The marketplace
3.1 What we do
printing.uk is a marketplace that connects print buyers with verified eco print suppliers. We facilitate the quoting and ordering process but are not ourselves a print supplier. Contracts for print services are formed between Buyers and Suppliers.
3.2 Supplier verification
We verify supplier eco credentials against FSC, PEFC and ISO registries before listing. Verification is carried out in good faith based on information available at the time. We re-verify credentials annually. We do not guarantee ongoing compliance and accept no liability for any change in a supplier’s credentials after verification.
3.3 Quote matching
When a Buyer submits a quote request, we match it to suppliers based on capability, region and credentials. We do not guarantee that any specific supplier will quote, or that any quote will meet the Buyer’s requirements. Quotes are provided directly by Suppliers and are their contractual offer.
4 Buyers
4.1 Quote requests
- Quote requests are free of charge and carry no obligation to purchase
- Information provided must be accurate — we match based on what you tell us
- We will share your name, email, specification and postcode with matched suppliers
- You may receive quotes from multiple suppliers
4.2 Placing orders
- When you approve a quote and place an Order, a contract is formed between you and the Supplier
- We facilitate payment through Stripe on behalf of the Supplier
- You must ensure print-ready artwork meets the Supplier’s specifications
- Cancellations and amendments are subject to clause 4.4 below
4.3 Trade accounts
Trade accounts are available to agencies, freelancers and print resellers. Approval is at our sole discretion. The trade discount is applied automatically at checkout and is subject to change with 30 days’ notice. We reserve the right to suspend or revoke a trade account at any time if misuse is suspected.
We do not offer credit accounts ourselves. Deferred payment terms, where available, are provided by our third-party finance partner iwocaPay and are subject to a separate application made by you to that provider. Approval, credit limits and terms are determined by the provider at its discretion, are assessed per account, and are governed by that provider’s own agreement with you rather than by these terms. We are not a party to that agreement and give no assurance that any application will be approved. A declined application does not affect your trade account or your ability to place Orders paid by card.
4.4 Bespoke goods and your right to cancel
Printed goods are produced to your specification and artwork and are therefore bespoke, personalised goods. If you are a consumer, the statutory 14-day cancellation (“cooling-off”) right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods made to your specifications or clearly personalised, and you acknowledge that this exemption applies to printed goods ordered through the Platform.
- Once you approve a proof (or, where no proof stage applies, once production has begun), an Order cannot be cancelled and no right to cancel applies
- Before production has begun, you may request cancellation or amendment by contacting us; where cancellation is possible, any costs reasonably incurred (including materials ordered and pre-press work) may be deducted from your refund
- Nothing in this clause affects your statutory rights in respect of goods that are faulty, damaged or not as described — see clause 5.4 and section 7 for how issues are resolved
5 Suppliers
5.1 Listing
- Suppliers may apply to join the network via the supplier application form
- Listing is free during our launch period; a commission is charged on completed orders
- The current commission rate is 12% of the order value, subject to change with 30 days’ notice
- Suppliers must maintain valid eco credentials and notify us immediately of any changes or lapses
- We reserve the right to remove any Supplier at any time
5.2 Supplier obligations
- Suppliers must fulfil orders to the agreed specification and quality standards
- Suppliers must use only materials consistent with their stated eco credentials
- Suppliers may not contact Buyers outside the Platform to circumvent commission obligations
- Suppliers are responsible for their own compliance with employment, environmental and business law
5.3 Commission and payment
Commission is calculated on the total order value including delivery but excluding VAT. Commission invoices are issued monthly. Suppliers retain the right to dispute any commission invoice within 14 days of issue.
5.4 Production faults, remedies and deductions
A “Production Fault” means printed goods that materially deviate from the approved proof or agreed specification (including misprints, wrong stock, finish or quantity), goods damaged before handover to the delivery carrier, or a missed agreed dispatch date caused by the Supplier. Errors present in artwork or a proof approved by the Buyer are not Production Faults. Damage in transit is handled by carrier claim, with any remedy for the Buyer progressed in parallel under the issue resolution process.
- Where a Production Fault is established, the first remedy is a priority reprint at the Supplier’s cost; a partial or full refund applies where a reprint cannot reasonably remedy the issue (for example, time-critical goods)
- Issues are raised, managed and determined through the printing.uk issue resolution process; Suppliers must respond to a raised issue with a proposed resolution within 48 hours
- printing.uk determines the outcome of each issue acting reasonably on the evidence (including the approved proof and photographic evidence), and that determination is final for the purposes of the Platform
- Costs arising from an upheld Production Fault — including refunds to the Buyer and the cost of a replacement reprint — are borne by the Supplier, and we may deduct such amounts from any sums payable to the Supplier or invoice them directly
- Deductions may be disputed in the same manner as commission invoices under clause 5.3
6 Designer Directory
The Designer Directory is a free community directory for UK graphic designers and agencies. Listings are self-submitted and are not vetted, verified or endorsed by printing.uk. We accept no responsibility for the quality of work, conduct or reliability of any listed designer. Buyers use the directory entirely at their own risk and must carry out their own due diligence before engaging any designer.
We reserve the right to remove any listing at any time without notice.
7 Payments
Card payments are processed by Stripe. By placing an Order you agree to Stripe’s terms of service. We do not store payment card details. Deferred payment terms, where offered by our finance partner, are dealt with under clause 4.3.
Refunds and other remedies are handled through the printing.uk issue resolution process (clauses 4.4 and 5.4), which you can access from your account order page. Where a refund is due it will be made to the original payment method; where an Order was paid using deferred payment terms provided by our finance partner, the refund will be made in accordance with that provider’s process.
8 Intellectual property
All content on printing.uk — including text, design, code, graphics and the printing.uk name and logo — is owned by or licensed to Printinguk Limited. You may not reproduce, distribute or create derivative works without our prior written consent.
You retain ownership of any artwork or files you upload. By uploading files, you grant us a limited licence to store and share them with matched Suppliers for the purpose of fulfilling your Order.
9 Liability
9.1 Our liability
We are a marketplace facilitator. We are not party to contracts between Buyers and Suppliers and accept no liability for:
- The quality, accuracy or fitness for purpose of any printed goods
- Delays or failures in production or delivery
- Loss or damage arising from reliance on supplier eco credentials
- Errors in artwork submitted by Buyers
Our total aggregate liability to you in any 12-month period shall not exceed the greater of (a) the commission we have received in connection with the relevant Order, or (b) £500.
9.2 Exclusions
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
9.3 Consumer rights
If you are a consumer (an individual purchasing for purposes outside your trade, business or profession), your statutory rights are unaffected by these terms.
10 Acceptable use
You must not use our Platform to:
- Submit false or misleading information
- Infringe any third party’s intellectual property or other rights
- Attempt to circumvent commission obligations
- Harass, abuse or harm any other user
- Introduce malware or attempt to gain unauthorised access to our systems
- Use automated scraping or data extraction tools without our written consent
We reserve the right to suspend or terminate access to the Platform for any breach of these terms.
11 Changes and availability
We reserve the right to modify these terms, our fees, commission rates and services at any time with reasonable notice. Continued use of the Platform after notice of changes constitutes acceptance. We do not guarantee uninterrupted availability of the Platform.
12 Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.