We only collect what we need, use it only to provide our services, and never sell it to third parties. This policy explains exactly what we collect and why.
1 Who we are
Printinguk Limited (“we”, “us”, “our”) operates the website printing.uk and the print marketplace services available through it. We are the data controller for the personal data described in this policy.
2 What data we collect
2.1 Data you provide directly
- Full name, email address, phone number and company name when you request a quote, apply for a trade account or contact us
- Website and portfolio URLs when applying for a trade account
- Delivery postcode and print specifications when requesting quotes
- Business name, contact details, eco credentials and capabilities when applying as a supplier
- Bio, skills and location when listing in the designer directory
- Payment information when placing an order (processed by Stripe — we do not store card details)
2.2 Data collected automatically
- IP address, browser type, device type and operating system
- Pages visited, time on site, referral source
- Cookie identifiers (see our Cookie Policy)
- Dark/light mode preference stored in your browser’s local storage
2.3 Data from third parties
- Payment and identity verification data from Stripe when you place an order
- Publicly available business information used to verify trade account applications
3 How we use your data
3.1 To provide our services
- Matching your print brief to verified eco suppliers
- Processing and fulfilling orders
- Managing your trade account, supplier listing or designer directory listing
- Sending quote requests to matched suppliers on your behalf
- Processing payments through Stripe
Legal basis: Performance of a contract (Article 6(1)(b) UK GDPR).
3.2 To communicate with you
- Sending quote responses and order updates by email
- Notifying you of trade account application outcomes
- Responding to enquiries and support requests
Legal basis: Performance of a contract or our legitimate interests (Article 6(1)(b) and 6(1)(f) UK GDPR).
3.3 Marketing
- Sending you updates about eco printing, new suppliers and relevant offers where you have opted in
- You can unsubscribe from marketing emails at any time using the link in any email
Legal basis: Consent (Article 6(1)(a) UK GDPR).
3.4 Legal obligations and legitimate interests
- Fraud prevention and security
- Compliance with legal obligations including tax and accounting requirements
- Improving our platform and services
Legal basis: Legal obligation (Article 6(1)(c)) or legitimate interests (Article 6(1)(f) UK GDPR).
5 Data retention
- Quote request data: 3 years from the date of the request
- Order data: 7 years (legal requirement for financial records)
- Trade account data: duration of the account plus 3 years
- Supplier and designer listing data: duration of the listing plus 12 months
- Marketing opt-ins: until you withdraw consent
- Website analytics: 26 months
6 Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data (where no legal obligation to retain applies)
- Restrict or object to processing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights, contact us at hello@printing.uk. We will respond within one calendar month.
7 Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Payment data is processed exclusively by Stripe and never stored on our servers. Our website uses TLS encryption.
8 Changes to this policy
We may update this policy from time to time. We will notify you of significant changes by email where we hold your address, and will update the effective date above. Continued use of our services after notification constitutes acceptance.
9 Contact us
For questions about this policy or to exercise your rights:
To report a data protection concern or make a complaint, contact the ICO at ico.org.uk.